Product Consulting · Requirement Discovery · Prompt/Flows · Rollout & Training
Two engagement tracks, one consulting mindset: • Education (Digital Media): Co-led the prototype of an AI teaching assistant for children's media-literacy curriculum. - Built a structured knowledge base that turns social topics + curriculum scripts into reusable lesson modules. - Engineered LLM-based prompt templates and multi-turn dialogue logic aligned to learner personas. - Evaluated platform feasibility and designed access-control strategy for pilot cohorts. • Senior Care (Nonprofit): Designed a support bot for elderly services and internal operations. - Ran stakeholder interviews; mapped approval, finance and data handoff workflows; identified system gaps. - Drafted system architecture, BI indicators and functional specs to align product scope with constraints. - Executed usability testing; supported client onboarding, permission configuration and live demo sessions.
• Product > Tech: Prompts, flows, and knowledge bases are experience design—not model worship. Start from user goals, response strategy, and graceful fallbacks to ship an MVP fast. • Reusable knowledge > one-offs: Modularize lesson scripts and social topics into a KB for reuse, versioning, and quality control. • Guardrails matter: Access control, persona guardrails, and conversation-state management are critical for safe, reliable rollouts. • Discovery → Delivery: Interviews → process mapping → documentation → usability testing → training/enablement — a complete consulting loop that keeps teams aligned. • Rollout lessons: Small pilots + permission setup + scenario-based training materially improved adoption and frontline satisfaction.